Read our 7 Reviews
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
5.00 Rating7 Reviews
Excellent service! takes away a lot of the stress involved and if you're as clueless as I am these guys are a godsend.
Excellent service! Could not recommend Moneyman enough. Matt and Molly were always available to answer queries, constantly chased up on our progress and kept us informed of the process the whole way through. Thank you!
I cannot thank Tom and his team enough. Tom, Stacey, Kerry, and Kayleigh were so helpful in providing a service that was above and beyond what we expected. They were always happy to answer any questions (even when I asked a million). Even before...
I’ve got to say I’m over the moon after contacting Middlesboroughmoneyman, they assigned me my own mortgage Advisor called Nathan and him and Laura from his team walked me through every step of the way. Here i am 39 years old and 40 in...
Kayleigh, Malcolm and the team made the whole process a very pleasant experience. I would highly recommend them to anyone looking for a mortgage broker who provided a great service with reassurance and advice along the way.
Responsive from the first point of contact (I received a call within minutes of making an online enquiry) I wouldn't hesitate to recommend these guys. You will deal with a few different people through the process but it works really well, they...
fantastic service, would recommend to anyone looking for help with getting a mortgage. Both chris and mel have been excellent and have always been there at the end of the phone, text or email to answer our questions. thank you to both very much.