Company Recognition: Our August 2019 Champions
On this glorious, sunny day, we are celebrating achievement within the company. Every month we look back on each employee’s hard work from the previous month, rewarding those who have gone above and beyond in the workplace.
Everybody gathers round, in a moment to celebrate their colleagues. This is a real confidence booster for the winners, as well as everyone else in the company.
It’s a special moment, being appreciated and thanked for all your hard work. It makes you feel like a valued member of the team.
Without further ado, here are our Company Champions for August of 2019.
Reviews – Kayleigh Steward
Kayleigh encourages positivity in the workplace, like a ray of sunshine. Don’t let that fool you though, she’s a tough and determined member of our Mortgage Administrator team, with a strong desire to ensure all our customers get their deals finalised.
Customer Reviews
Once this is done, Kayleigh also asks the customers if they could leave us a review. After such a positive service from her, they’re always happy to do so. It’s these reviews that you see on our site, that encourage you to come with us when you have an enquiry. Without the reviews you may go to another broker, one who can’t help to the level we can.
3rd Place – Annie Hudson
Annie is a fantastic Mortgage Advisor, with many years of experience. She achieved her award by receiving fantastic feedback from customers, with one saying they can’t wait to come back to us in the future. As said before, these reviews really make a big difference.
Top Advisor
Dedicated to the cause as always, Annie also accepts appointments at an exceedingly quick rate, speaking to customers as soon as she possibly can.
Caring
The level of Customer Service Annie provides is incredible, ensuring people get the answers they need not too long after they’ve asked for it.
Annie is also a very caring individual, taking on the work of others who are maybe away or struggling with their work-load. Her colleagues are appreciative of all she does for them.
2nd Place – Nathan Moore
Brummie born Nathan is what is professionally referred to in the industry, as an advising machine. Okay so maybe not entirely professional, but who can argue with results? Nathan is one of our hardest working, longest-serving and highest achieving Mortgage Advisors.
5-Star Service
Nathan is very similar to Annie, accepting appointments almost as soon as they come in, even when they’re last minute! He has been known to work during days off or even after hours if it means ensuring the customer gets the 5-Star Service we know they deserve.
The Customer Comes First
Not one to sit idly, Nathan also likes to complete as many mortgages as humanly possible, making sure his cases are done promptly and efficiently, before quickly moving on to do more. He truly cares about his customers and he shows this daily through his work.
1st Place – Michael Sallabank
In first place, we have Michael Sallabank. Michael, or as he affectionately is known, Mikey, started in early 2018 as an apprentice in our Marketing Department.
Apprenticeship Completed
He has spent the past year and a half working incredibly hard to achieve everything in his path. Within the last few weeks, Mikey was presented with a certificate, for completing his Level 3 apprenticeship in Digital Marketing.
Problem Solver
Mikey is also known for his desire to solve every problem he comes into contact with. He does not like problems he can’t fix and tends to exhaust every option in his arsenal he has in order to ensure everything is back on track. 9 times out of 10, the problems can be solved.
This does not go unappreciated by his peers either as issues can often leave them anxious, however, Mikey is quick in his work and fixes the problems efficiently and promptly.
Mentor
Lastly, Mikey has worked hard over the past few weeks helping out the companies new Marketing Apprentices, showing them the ropes, keeping patient and making them feel welcome within the workplace.
He has used his experience as an apprentice to explain everything as clear and simple as possible, ensuring they know exactly what to do and how to do it.
Dewsbury & Dewsbury: Two Generations Working Together
Joe Dewsbury our new Mortgage Advisor in Middlesbrough
Over the years you may have spoken to or seen online, near 40-year veteran Wayne Dewsbury. Joe is his son, hoping to follow in the footsteps of his father.
Joe previously had worked at a high street bank for 3 years, before deciding to take the leap to the mortgage advisor world. With star advisor Matt Collinson as his tutor, Joe hopes to make quite the impact as a part of our brilliant mortgage team.
Ever the comedian, Wayne believes his son is working with Matt instead of himself due to the top brass wanting to “stick him with a proper advisor”. One thing is certain, if he can even slightly replicate the likes of Matt or Wayne, he’ll be a force to be reckoned with in the wide world of mortgages.
Mortgage Broker in Middlesbrough
Broker Bake Off 2019 | #MacmillanCoffeeMorning
Today our Mortgage Brokers in Middlesbrough took part in Macmillan Coffee Morning, an event that the charity encourages others to engage in as a means to raise money for cancer support. We’ve taken part in many of these over the years, helping out the charity where we can.
This year was one of the best yet, with some amazing food brought forward by our amazing employees.
These included;
- Chicken Sausage Roll with Mozzarella and Caramelised Onion (Made by Kayleigh Crawley – Mortgage & Protection Advisor)
- Soured Cream Bundt Cake w/ Butter Glaze & Blackberry Sauce (Made by Anna Braithwaite – Mortgage Technician)
- Double Chocolate Muffins (Made by Laura Aves – Dedicated Case Handler)
- Guinness Chocolate Cake (Made by Mel Blanchard – Operations Manager)
- Carrot Cake (Made by Jo Parnell – Mortgage Technician)
- Toffee Pavlova (Made by Leanne Ashman – Dedicated Case Handler)
- Salted Caramel Cake & Lemon Cake (Made by Tesco, Generously Donated by Kayleigh Steward – Dedicated Case Handler)
- Heroes Cupcakes (Made by Cadbury, Generously Donated by Paula Milner – Compliance Manager)
All of these went down a treat with our staff and our building neighbours, who donated a solid amount for Macmillan Cancer Support.
We are very thankful for everyone that baked, donated, tasted, and had fun during our coffee morning. We’re all super full, but we can’t wait for next year’s event!
Mortgage Broker in Middlesbrough
Quarterly Achievement | Reviews Celebration
Another month, Another Milestone Reached
Another month has passed, and another fantastic milestone reached. The fact we have accomplished yet another goal highlights how the companies values are essential when dealing with our customers, these company values include:
- Be Responsive
- Provide a Five Star Service
- Care for the customers
- Be Open and Honest
- Positive Attitude
Our Mortgage Broker in Middlesbrough is proud of the work and hopes to provide that same level of customer service to every customer.
Our Reviews
An insight into some genuine reviews from our valuable customers.
Kayleigh, Malcolm and the team made the whole process a very pleasant experience. I would highly recommend them to anyone looking for a mortgage broker who provided a great service with reassurance and advice along the way.
Morgan Parker
Responsive from the first point of contact (I received a call within minutes of making an online enquiry) I wouldn’t hesitate to recommend these guys. You will deal with a few different people through the process but it works really well, they are all specialists within their individual roles. My remortgage went through smoothly and they beat the deal my Bank was offering
Michael Thornton
Fantastic service, would recommend to anyone looking for help with getting a mortgage. Both Chris and Mel have been excellent and have always been there at the end of the phone, text or email to answer our questions. thank you to both very much.
Jonathan Barton
When our team sees their names mentioned, the customers must feel that they generally made a difference. It’s important to us as a company that not only are you able to transact how you would like.
Wear It Pink Day 2019
Every year we like to help out where we can by taking part in various charity days. Making donations, sharing images, educating the workplace, and those who follow us online.
When we saw that the 18th October 2019 was going to be a charity day bringing awareness to another great cause, our Mortgage Brokers in Middlesbrough jumped at the chance to raise even more money.
The occasion was to raise money and awareness for Breast Cancer Now, a charity who in merging with Breast Cancer Care earlier this year, aims to help fund a future where everyone who develops breast cancer survives, living a long and fulfilled life.
They’re supporting nearly 450 of the world’s best researchers across the UK and Ireland, to try and make a better life for anyone affected by this awful disease.
What did we do to take part?
Our charity day started with everyone arriving in pink t-shirts (Compliance Manager Paula also opted for big pink heels) and getting covered with pink glitter on their faces, hands, arms and beards. As the day went on, things got even crazier!
We had photoshoots with all the staff, a quiz was passed around (it was a lot harder than it looked), there were a variety of cakes around the office, and we even had a raffle – Who doesn’t love a good raffle!
Overall the day was fun and full of excitement, finishing off with the fantastic news that we’d raised £161 for Breast Cancer Now. We’re incredibly grateful for all involved and their willingness to shed light on a cause that desperately needs more attention.
In particular, we want to say thank you to our very own Mortgage Administrator Kayleigh Steward, whom without we wouldn’t have had this amazing day.
